Warranty RMA Evaluation and Shipping Instructions

What happens when a unit is returned for warranty evaluation?

When a unit is returned under warranty, a Return Merchandise Authorization (RMA) is created and the unit is shipped to our facility for evaluation at no charge. If the issue is confirmed as a manufacturer defect, we will repair or replace the unit at no cost. The standard turnaround time is up to 30 days from the date the unit arrives at our facility.

How is a warranty RMA handled?

Once you contact our support team and the issue is reviewed, we will authorize the return and provide an RMA number. Ship the unit to our facility for evaluation. If the issue is confirmed to be a manufacturer defect, there is no evaluation fee and no charge for repair or replacement. If the issue is determined to be non-warranty (such as accidental damage or user error), our team will provide a cost estimate before any work is performed.

What should be included with the shipment?

Please include the following with your shipment:

• Your RMA number clearly marked on the outside of the shipping label or box
• A copy of your original proof of purchase (if available)
• A brief written description of the issue

Where should the unit be shipped?

Ship the unit to the following address:

Note: Please verify this address is current before shipping by contacting our support team, as facility locations are subject to change.