Warranty RMA Evaluation and Shipping Instructions

What happens when a unit is returned for warranty evaluation?

A Return Merchandise Authorization (RMA) is created for the unit, and the unit can be shipped for evaluation at no cost while it is under warranty. The standard turnaround time for evaluation and repair or replacement is up to 30 days after the unit arrives at the facility.

How is a warranty RMA handled?

Once the issue is reviewed, the unit is authorized for return to the facility for evaluation. If the issue is found to be a manufacturer defect, there is no evaluation fee and no charge for a replacement.

What should be included with the shipment?

Include the RMA number on the shipping label.

Where should the unit be shipped?

Ship the unit to the following address:

13000 Gregg St. Suite A
Poway, CA 92064